Unit 4.1

In the professional sphere: Relations with clients


Social conventions and rules of courtesy related to the behaviour with clients

  • When workers are having a conversation with the clients, they speak formally and decently.
  • They act and speak carefully not to offend them.
  • British people are also very respectful with personal space, so avoid personal touching or standing too close when offering a product.
  • Remember to say, “Please” and “Thank you” when necessary, both as a client or seller. It is very important to British people.
  • When serving disabled people, they shouldn’t be treated with pity, it can make them feel uncomfortable. They are normal people and should be treated like other clients. Help them only if they need it.
  • Try not to raise your voice to the clients.
  • If the client constitutes a threat to other people and refuses to leave the shop, don’t be afraid to call the police.
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