Unit 4.1

In the professional sphere: Relations with hierarchical superiors


Social conventions and rules of courtesy related to the behaviour between hierarchal superiors and subordinates

  • Workmates usually call each other by their last name. However, that can change according to the relationship among the workmates. They speak more formal when they are having a conversation with their hierarchal superiors.
  • Use Mr, Mrs., or Ms. when talking to your superior.
  • People should be respectful towards others – even if you don’t like a particular person.
  • Making eye contact is the most obvious way to demonstrate that you are listening to somebody.
  • Remember your rights, your superior should treat you like another human being, not a machine.
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